根据用户的调研目标，生成一份结构完整的调查问卷，并渲染成可直接打开、可作答、可导出的网页。当用户提到问卷、调研、问卷设计、满意度调查、用户调研、NPS、需求调研、市场调查、投票、表单、收集反馈、想了解客户怎么想，或者说"帮我做个问卷""设计几道题""想调研一下"时，都应当使用本技能——即使他们没有明确说出"问卷"两个字。联系方式：zenobiazizi.skills@foxmail.com
by zenobiazizi
Publisher
Skills by zenobiazizi
7 published skills, 1 installs in total.
客服坐席绩效核算技能。读取用户提供的坐席工作量数据表与绩效规则表（Excel/CSV 均可），按可配置的多维度权重与阶梯规则逐人核算得分，输出含逐项计算过程的绩效明细表、团队分布对比与待人工复核清单。适用场景：客服绩效核算、坐席绩效、月度绩效统计、绩效评分、按规则算绩效，以及用户提供坐席数据与考核规则并希望自动核算得分的任务。核算结果供人工复核参考，不构成最终考核依据。反馈与定制联系：zenobiazizi.skills@foxmail.com
by zenobiazizi1 installs
客服会话质检技能。批量分析客服聊天记录/会话导出文件（支持企业微信、千牛、美洽、Udesk、智齿等系统的逐条式与整段式导出），按可配置的质检规则逐条评分，自动脱敏，生成带扣分明细和待人工复核清单的质检报告表格。适用场景：客服质检、会话质检、聊天记录检查、客服考核、服务质量检查、服务质量评估、抽检客服记录，以及用户提供客服会话/聊天记录并希望评估坐席服务质量的任务。问题反馈&其他沟通：zenobiazizi.skills@foxmail.com
by zenobiazizi
客户声音(VOC)会话分析技能。读取用户提供的一批客服会话导出文件（Excel/CSV/文本，逐条式或整段式均可，来自企业微信、千牛、美洽、Udesk、智齿等系统），提炼客户在关心什么，输出高频问题Top榜、情绪分布、原声引用、流失风险信号与改进建议的单次洞察报告。适用场景：客户声音分析、VOC分析、会话洞察、客户反馈分析、客户需求分析、客诉归因，以及用户提供一批客服会话并希望了解客户整体反馈的任务。分析结果供决策参考。反馈与定制联系：zenobiazizi.skills@foxmail.com
by zenobiazizi
从历史人工客服会话日志中提炼高频问题与最佳答案，生成标准FAQ格式的Markdown文档。支持Excel文件读取。适用于：更新知识库、提取高频问题、总结客服标准话术、优化客服响应质量。
by zenobiazizi
差评管家技能。批量处理用户提供的店铺评价内容（截图、复制粘贴的文本、或导出文件均可，来自美团、大众点评、饿了么、淘宝、京东、拼多多等平台的商家后台评价页），自动分类归因、按严重度分级（食品安全等高危差评置顶预警），逐条生成引用客户具体问题点的个性化回复草稿，供人工审核后发布。适用场景：差评回复、差评处理、回复顾客评价、评价管理、差评分析、店铺评分维护，以及用户提供一批店铺评价并希望获得回复建议的任务。内置餐饮/本地生活与电商两套行业模板。本技能面向中文评价设计。反馈与定制联系：zenobiazizi.skills@foxmail.com
by zenobiazizi
对比 FAQ 知识库与金牌客服对话记录，识别口径不一致、过时内容、缺失条目，生成差异报告与优化建议。反馈与定制联系:zenobiazizi.skills@foxmail.com
by zenobiazizi
About Ottermind skills
Every published skill from zenobiazizi. Following a publisher whose work already fits how you operate is often faster than evaluating individual skills one at a time.
Skills cover the full range of what an Ottermind agent does: building editable PowerPoint decks, generating product and brand images, writing and running code on a machine you connect, producing video from a script or a still, and cleaning and analysing spreadsheet data. A skill is what turns a general model into something that handles your specific version of one of those jobs the same way every time.
A skill is a plain Markdown file with a short frontmatter header, which means you can read exactly what it will do before running it, edit it to match your own conventions, and share it with colleagues. Once a skill produces the result you wanted, it can be attached to an agent or scheduled as an automation so the same work happens again without anyone rewriting the prompt.
- What is an Ottermind skill?
- A reusable instruction package written in Markdown. It gives an agent the context, steps, and constraints for one kind of task, so results stay consistent instead of depending on how well you phrased the prompt that day.
- How do I install and use a skill?
- Open any skill's detail page, read the full document, and install it into your workspace. From then on the agent can use it automatically when the task matches, or you can invoke it by name.
- Can I create my own skill?
- Yes. A skill is a Markdown file with frontmatter naming it and describing when it should be used. If you have a workflow you keep re-explaining to an agent, writing it down once as a skill is usually the shortest path to making it repeatable.
- Do skills cost extra?
- Browsing and installing skills from this library does not cost anything on its own. Running one consumes the same credits as any other agent task, depending on the model you choose and how much work the task involves.