Welcome to Ottermind.
These Terms of Service ("Terms") form a legally binding agreement between OTTERMIND PTE. LTD. ("Ottermind," "we," "us," or "our") and you ("you" or "your") regarding your access to and use of Ottermind's websites, applications, APIs, browser extensions, desktop tools, local access features, and related products and services (collectively, the "Services").
By accessing or using the Services, creating an account, clicking to accept these Terms, or otherwise indicating your agreement, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Services.
1. Who We Are
The Services are provided by:
OTTERMIND PTE. LTD. 9 CHIN BEE DRIVE, #05-10, INNOVATE 360, Singapore 619860 Singapore
2. Eligibility
You may use the Services only if:
- you are at least 18 years old and legally capable of entering into a binding contract; and
- you are not prohibited from using the Services under applicable law.
If you use the Services on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and "you" includes that entity.
3. Changes to the Services or These Terms
We may update the Services from time to time, including by adding, removing, or modifying features, models, tools, or integrations.
We may also update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated Terms on our website, through the Services, or by email. Unless otherwise stated, revised Terms become effective when posted. Your continued use of the Services after the effective date of updated Terms means you accept the revised Terms.
If you do not agree to the revised Terms, you must stop using the Services.
4. Your Account
To use certain features, you may need to create an account. You agree to:
- provide accurate, current, and complete information;
- keep your login credentials confidential;
- promptly update your account information if it changes; and
- notify us immediately if you believe your account has been compromised or used without authorization.
You are responsible for all activities that occur under your account, except to the extent otherwise required by applicable law.
We may suspend or terminate your account if we reasonably believe you have violated these Terms, applicable law, or our policies, or if your use of the Services creates risk for us, our users, or third parties.
5. Description of the Services
Ottermind is an AI-powered agent platform that may help you generate, analyze, transform, research, automate, or operate digital tasks and workflows. Depending on the feature, the Services may:
- accept prompts, files, links, data, and other inputs;
- generate text, code, images, plans, research, or other outputs;
- call third-party tools, services, or models;
- connect to authorized third-party accounts, data sources, or applications;
- operate in cloud or local environments;
- run tasks asynchronously or in the background; and
- perform actions in browser or software environments at your direction.
Some features may be experimental, limited, region-specific, or subject to additional guidelines or product notices. We may set or update usage limits, rate limits, storage limits, feature availability, or access controls at our discretion.
6. Important AI and Agent Disclosures
The Services use artificial intelligence and automation. You acknowledge and agree to the following:
6.1 AI and automation are probabilistic
Outputs may be incomplete, inaccurate, outdated, misleading, biased, offensive, or otherwise unsuitable for your intended use.
6.2 You must review outputs and actions
You are solely responsible for reviewing, validating, and approving any output, recommendation, code, workflow, plan, decision, or action generated or assisted by the Services before relying on or using it.
6.3 No professional advice
The Services do not provide legal, medical, financial, tax, employment, safety-critical, or other regulated professional advice. You must obtain qualified human advice where appropriate.
6.4 Not for high-risk use without independent safeguards
You may not rely on the Services as the sole basis for decisions or actions in high-risk contexts, including healthcare, legal matters, emergency response, critical infrastructure, employment, education admissions, credit, insurance, law enforcement, immigration, or similar contexts where errors could cause significant harm.
6.5 Third-party tools and models
Some features depend on third-party models, software, websites, infrastructure, or integrations. We do not guarantee their continued availability, compatibility, performance, legality, or security.
6.6 External actions are at your risk
Where the Services interact with third-party websites, applications, or local environments on your behalf, you are responsible for the consequences of those actions, including compliance with third-party terms and applicable law.
7. Your Content, Inputs, and Outputs
7.1 Your Content
"Your Content" means the content, data, files, prompts, instructions, credentials, links, text, images, audio, video, code, and other materials you submit, upload, connect, authorize, or otherwise make available through the Services, as well as the outputs generated for you through the Services.
7.2 Your responsibility
You are solely responsible for Your Content and for your use of the Services. You represent and warrant that:
- you own or control all necessary rights, permissions, and authorizations for Your Content;
- your use of the Services and Your Content does not violate any law, regulation, contract, confidentiality obligation, or third-party right;
- you have obtained any required notices, permissions, and consents from affected individuals or rights holders; and
- Your Content does not include anything you are not legally permitted to provide to us or process through the Services.
7.3 Ownership between you and us
As between you and Ottermind, and subject to applicable law and the rights of third parties, you retain your rights in Your Content.
7.4 Output is not guaranteed to be unique or protectable
Because of the nature of AI systems, outputs may not be unique and similar or identical outputs may be generated for other users. We do not guarantee that any output is original, non-infringing, accurate, or eligible for intellectual property protection.
7.5 No public remix or default public reuse
We do not make your content publicly reusable, remixable, or openly available by default merely because you used the Services. If you choose to publish, share, or otherwise make content visible through a feature that is designed for that purpose, the visibility and use of that content will be governed by the relevant product settings, feature disclosures, and these Terms.
8. License You Grant to Us
You grant Ottermind and our affiliates, subprocessors, and service providers a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, adapt, modify, display, perform, process, and otherwise use Your Content solely as necessary to:
- provide, operate, and maintain the Services;
- authenticate users and support connected features;
- execute your requests and instructions;
- secure, debug, monitor, and improve the reliability, safety, and performance of the Services;
- prevent abuse, fraud, or misuse;
- comply with law, enforce these Terms, and protect rights, safety, and property; and
- generate aggregated, de-identified, or anonymized analytics and service insights.
For clarity, we do not use your content for general-purpose model training except as otherwise disclosed in our Privacy Policy, in product-specific notices, or with an appropriate legal basis where required. We may use service telemetry, operational data, feedback, and aggregated or de-identified data to improve our systems, product quality, safety, reliability, and user experience.
9. Feedback
If you provide ideas, suggestions, feedback, or proposals regarding the Services ("Feedback"), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and otherwise exploit that Feedback for any lawful purpose, without compensation or obligation to you.
10. Third-Party Services, Connected Accounts, and Local Access Features
10.1 Third-party services
The Services may interoperate with or rely on third-party services, websites, applications, data sources, payment processors, AI providers, cloud services, authentication providers, browser extensions, or software tools ("Third-Party Services"). Your use of any Third-Party Service is subject to that third party's own terms and privacy policy.
We do not control Third-Party Services and, to the maximum extent permitted by applicable law, are not responsible for their availability, performance, accuracy, legality, security, data practices, fees, actions, or omissions.
10.2 Connected accounts and Integrations
If you connect a third-party account, application, or data source to the Services, you authorize us to access and use the information and permissions that you make available, solely as needed to provide the requested functionality.
You represent and warrant that:
- you are authorized to connect and use the relevant account or data source;
- doing so does not violate any agreement or law; and
- you have all necessary rights and permissions to allow such access.
10.3 Local access features
Certain features may access or operate within your local environment, including your local browser, device, session, installed software, cookies, tokens, files, or network context ("Local Access Features").
By enabling any Local Access Feature, you authorize the Services to interact with the relevant local environment as needed to carry out your instructions. You understand and agree that:
- actions performed through Local Access Features may be attributed to you by third parties;
- third-party websites or services may restrict, suspend, or terminate your access based on such activity;
- we do not guarantee compatibility with any local environment or third-party website; and
- you may disable such access, but doing so may reduce or disable related functionality.
10.4 No liability for third-party consequences
You are solely responsible for your use of Third-Party Services, connected accounts, and Local Access Features, and for any consequences arising from them.
11. Acceptable Use and Prohibited Conduct
You may not use the Services, or allow others to use the Services, to:
- violate any law, regulation, court order, sanctions regime, or third-party right;
- infringe, misappropriate, or violate intellectual property, privacy, publicity, confidentiality, or other rights;
- create, distribute, or facilitate unlawful, fraudulent, deceptive, or harmful content or activity;
- exploit, harass, threaten, stalk, defame, or abuse others;
- generate or distribute malware, spyware, ransomware, phishing materials, malicious code, or instructions for cyber abuse;
- interfere with, disrupt, overload, damage, or circumvent the Services or related systems;
- probe, scan, or test vulnerabilities without authorization;
- use bots, scrapers, crawlers, or other automated means to extract data from the Services except as expressly permitted;
- attempt to reverse engineer, decompile, or derive source code from the Services except where prohibited by law from restricting such activity;
- use the Services to impersonate another person or entity, or to misrepresent affiliation;
- submit or process data that you are not authorized to use;
- use the Services to make solely automated decisions that have legal or similarly significant effects on individuals without appropriate human review and lawful basis;
- use the Services in a way that could cause death, bodily injury, severe property damage, or other serious harm;
- bypass usage limits, payment obligations, or account controls;
- buy, sell, transfer, sublicense, or resell access to the Services unless expressly authorized in writing;
- use the Services to build or improve a competing model or service through unauthorized extraction, benchmarking, or dataset creation; or
- otherwise misuse the Services or violate our applicable policies.
We may investigate suspected violations and take any action we reasonably believe is appropriate, including warning you, removing content, limiting access, suspending features, terminating accounts, or reporting conduct to relevant authorities.
12. Sensitive Data and Restricted Content
Unless we expressly allow it in writing for a specific feature, you must not submit to the Services any highly sensitive personal data or regulated data, including:
- government-issued identification numbers;
- financial account credentials;
- payment card numbers outside approved payment flows;
- health or medical records;
- biometric identifiers used for unique identification;
- precise geolocation data;
- children's personal data where prohibited by law;
- criminal records data;
- or other special category or highly sensitive data under applicable law.
You must also not use the Services to generate or distribute illegal sexual content, child sexual abuse material, non-consensual intimate imagery, unlawful hate content, instructions for violent wrongdoing, or other content prohibited by law or our policies.
13. Fees, Subscriptions, Credits, and Payments
13.1 Paid features
Some features of the Services require payment. By purchasing a subscription, credits, or paid feature, you agree to pay all applicable fees, taxes, and charges as described at the time of purchase.
13.2 Payment processors and authorized distributor
Payments may be processed by us, or by third-party payment processors acting on our or their behalf. You authorize the applicable payment channel to charge your selected payment method for all amounts due.
13.3 Recurring subscriptions
If you purchase a recurring subscription, it will automatically renew for the same subscription period unless you cancel before the next renewal date. By purchasing a recurring subscription, you authorize us or our payment partners to charge the applicable recurring fees until you cancel.
13.4 Price changes
We may change pricing from time to time. If a change affects your recurring subscription, we will take reasonable steps to notify you before the new price applies. If you do not cancel before the new price takes effect, your continued use of the paid subscription constitutes acceptance of the updated pricing.
13.5 Taxes
Fees do not include applicable taxes unless stated otherwise. You are responsible for any applicable sales, use, value-added, withholding, or similar taxes, except taxes based on our net income.
13.6 Billing information
You must provide accurate and complete billing information and keep it current. If your payment method fails or your account is past due, we may suspend or terminate access to paid features.
14. Credits
14.1 Credit system
Some Services operate on a credit-based system. Credits may be purchased, included with a subscription, granted for promotional purposes, or otherwise made available by us.
14.2 How credits are consumed
The number of credits required for a feature or action may vary depending on factors such as complexity, model type, resource usage, file size, processing time, or operational cost. We may change credit costs, feature eligibility, or credit rules from time to time.
14.3 No cash value
Credits have no cash value, are non-transferable, may not be resold, and may not be exchanged for money or other property except where required by law.
14.4 Expiration and forfeiture
Credits may expire according to the applicable plan, promotion, or billing rules disclosed at the time of issue. Unless required by law, unused credits may be forfeited when they expire or when your account is terminated.
14.5 Fraud or abuse
If we reasonably believe credits were obtained or used fraudulently, abusively, or in violation of these Terms, we may invalidate those credits and take further action, including account suspension or termination.
15. Refund Policy
Except where required by applicable law, all payments for subscriptions, credits, and paid features are final and non-refundable.
We may, in our sole discretion, consider a full or partial refund in exceptional circumstances. If approved, any refund may be calculated based on the proportion of unused paid credits or unused paid value, excluding discounts, promotional benefits, gifted credits, taxes, and non-refundable payment costs.
We may refuse or limit a refund request if, for example:
- the relevant paid features, credits, or services have already been used;
- your account has been restricted, suspended, or terminated due to fraud, abuse, or policy violations;
- you previously received refunds for similar purchases;
- the purchase was made through a promotion, special offer, or discounted pricing;
- the request is made outside the period allowed by applicable law or our applicable billing rules; or
- we reasonably determine the request is abusive or inconsistent with these Terms.
Cancelling a subscription prevents future renewal charges, but does not entitle you to a refund for the current billing period unless required by law or expressly approved by us.
16. Cancellation and Termination
16.1 By you
You may stop using the Services at any time. If you have a recurring subscription, you may cancel renewal through your account settings or by contacting support. Unless otherwise required by law or provided in the applicable refund clause, cancellation takes effect at the end of the current paid period.
16.2 By us
We may suspend, limit, or terminate your access to the Services, with or without notice, if:
- you violate these Terms or our policies;
- we are required to do so by law;
- your use poses risk or harm to us, other users, or third parties;
- payment is overdue or cannot be collected; or
- we discontinue the relevant Services.
16.3 Effect of termination
Upon termination, your right to use the Services ends immediately. Provisions that by their nature should survive termination will survive, including provisions relating to payment obligations, intellectual property, disclaimers, limitations of liability, dispute resolution, and indemnification.
We are not obligated to retain Your Content after termination, except as required by applicable law or our data retention practices.
17. Intellectual Property
17.1 Our rights
The Services, including their design, software, models, workflows, interfaces, trademarks, logos, documentation, and related materials, are owned by us or our licensors and are protected by intellectual property and other laws.
Except as expressly allowed under these Terms, we reserve all rights not expressly granted to you.
17.2 Limited license to you
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your lawful internal or personal/business purposes, as applicable.
You may not copy, distribute, modify, sell, lease, sublicense, reverse engineer, or otherwise exploit the Services except as expressly permitted by these Terms or applicable law.
17.3 Trademarks
"Ottermind" and related names, logos, marks, and branding are our trademarks or those of our affiliates or licensors. You may not use them without our prior written permission, except as allowed by applicable law.
18. Beta, Preview, and Experimental Features
We may offer certain features marked as beta, preview, early access, or experimental. Such features may be incomplete, unstable, or unavailable at any time. They may be subject to additional limits or conditions.
Unless required by law, beta, preview, and experimental features are provided "as is" with no warranties and may be modified or discontinued at any time.
19. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available."
We disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and any warranties arising out of course of dealing or usage of trade.
Without limiting the foregoing, we do not warrant that:
- the Services will be uninterrupted, secure, or error-free;
- outputs will be accurate, complete, reliable, lawful, or fit for your purposes;
- any defects will be corrected;
- the Services will be compatible with your systems, local environment, or third-party services; or
- the Services will always be available or continue in any particular form.
Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.
20. Limitation of Liability
To the maximum extent permitted by applicable law:
- we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages;
- we will not be liable for any loss of profits, revenue, goodwill, data, business opportunities, anticipated savings, or other intangible losses;
- we will not be liable for losses arising from your use of or reliance on outputs, third-party services, connected accounts, local access features, or unauthorized access to or alteration of Your Content, except to the extent caused by our breach of law or these Terms; and
- our total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the total amount you paid us for the Services in the three (3) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your mandatory consumer rights.
21. Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless Ottermind, our affiliates, licensors, service providers, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your Content;
- your use of the Services;
- your violation of these Terms or applicable law; or
- your infringement or misappropriation of any third-party rights.
This section does not apply to the extent the claim results from our own gross negligence, willful misconduct, or violation of law.
22. Governing Law and Dispute Resolution
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be governed by the laws of Singapore, without regard to conflict of laws principles.
You and Ottermind agree that, unless applicable consumer law requires otherwise, the courts of Singapore will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.
Nothing in these Terms limits any mandatory consumer rights or legal protections that may apply to you under the laws of your country or place of residence.
Before filing a formal claim, you and we agree to try in good faith to resolve the dispute informally by contacting the other party first.
23. Export Control and Sanctions
You may not use, export, re-export, access, or transfer the Services in violation of applicable export control, trade, or sanctions laws. You represent and warrant that:
- you are not located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive sanctions where use of the Services would be prohibited; and
- you are not a prohibited or restricted party under applicable trade or sanctions laws.
24. Privacy
Your use of the Services is also subject to our Privacy Policy, which describes how we collect, use, share, and otherwise process personal data.
25. General Terms
25.1 Entire agreement
These Terms, together with our Privacy Policy and any supplemental terms expressly incorporated by reference, form the entire agreement between you and us regarding the Services and supersede prior or contemporaneous agreements on that subject.
25.2 Severability
If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.
25.3 No waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
25.4 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
25.5 No third-party beneficiaries
Except as expressly stated in these Terms, these Terms do not create rights in any third party.
25.6 Language
If we provide a translation of these Terms, the English version will control to the extent permitted by law in the event of any conflict or inconsistency.
26. Contact Us
If you have questions about these Terms, billing, or refunds, please contact us at:
<[email protected]> or such updated support address as we may publish from time to time.
If you have privacy-related questions, please use the contact details listed in our Privacy Policy.