CallRail

CallRail

Access the CallRail API with managed OAuth authentication. Track calls, manage tracking numbers, analyze call data, and organize with tags.

Quick Start

# List all calls
python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://api.maton.ai/callrail/v3/a/{account_id}/calls.json')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Base URL

https://api.maton.ai/callrail/{native-api-path}

Maton proxies requests to api.callrail.com and automatically injects your OAuth token.

Authentication

All requests require the Maton API key in the Authorization header:

Authorization: Bearer $MATON_API_KEY

Environment Variable: Set your API key as MATON_API_KEY:

export MATON_API_KEY="YOUR_API_KEY"

Getting Your API Key

1. Sign in or create an account at maton.ai
2. Go to maton.ai/settings
3. Copy your API key

Connection Management

Manage your CallRail OAuth connections at https://api.maton.ai.

List Connections

python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://api.maton.ai/connections?app=callrail&status=ACTIVE')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Create Connection

python <<'EOF'
import urllib.request, os, json
data = json.dumps({'app': 'callrail'}).encode()
req = urllib.request.Request('https://api.maton.ai/connections', data=data, method='POST')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
req.add_header('Content-Type', 'application/json')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Get Connection

python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://api.maton.ai/connections/{connection_id}')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Response:

{
  "connection": {
    "connection_id": "{connection_id}",
    "status": "ACTIVE",
    "creation_time": "2026-02-10T09:55:17.574212Z",
    "last_updated_time": "2026-02-10T09:55:34.693801Z",
    "url": "https://connect.maton.ai/?session_token=...",
    "app": "callrail",
    "metadata": {}
  }
}

Open the returned url in a browser to complete OAuth authorization.

Delete Connection

python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://api.maton.ai/connections/{connection_id}', method='DELETE')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Specifying Connection

If you have multiple CallRail connections, specify which one to use with the Maton-Connection header:

python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://api.maton.ai/callrail/v3/a.json')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
req.add_header('Maton-Connection', '{connection_id}')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

If you have multiple connections, always include this header to ensure requests go to the intended account.

Security & Permissions

• Access is scoped to calls, accounts, companies, trackers, and integrations within the connected CallRail account.
• All write operations require explicit user approval. Before executing any create, update, or delete call, confirm the target resource and intended effect with the user.

API Reference

URL Pattern

All CallRail API endpoints follow this pattern:

/callrail/v3/a/{account_id}/{resource}.json

Account IDs start with ACC, Company IDs start with COM, Call IDs start with CAL, Tracker IDs start with TRK, User IDs start with USR.

---

Accounts

List Accounts

GET /callrail/v3/a.json

Response:

{
  "page": 1,
  "per_page": 100,
  "total_pages": 1,
  "total_records": 1,
  "accounts": [
    {
      "id": "ACC019c46b8a0807fbdb81c8bf12af91cb3",
      "name": "My Account",
      "numeric_id": 518664017,
      "inbound_recording_enabled": false,
      "outbound_recording_enabled": false,
      "hipaa_account": false,
      "created_at": "2026-02-10 03:43:50 -0500"
    }
  ]
}

Get Account

GET /callrail/v3/a/{account_id}.json

---

Companies

List Companies

GET /callrail/v3/a/{account_id}/companies.json

Response:

{
  "page": 1,
  "per_page": 100,
  "total_pages": 1,
  "total_records": 1,
  "companies": [
    {
      "id": "COM019c46b8a26376a9a4f29671dcdd49e9",
      "name": "My Company",
      "status": "active",
      "time_zone": "America/Los_Angeles",
      "created_at": "2026-02-10T08:43:51.280Z",
      "callscore_enabled": false,
      "lead_scoring_enabled": true,
      "callscribe_enabled": true
    }
  ]
}

Get Company

GET /callrail/v3/a/{account_id}/companies/{company_id}.json

---

Calls

List Calls

GET /callrail/v3/a/{account_id}/calls.json

Query Parameters:

Response:

{
  "page": 1,
  "per_page": 100,
  "total_pages": 1,
  "total_records": 1,
  "calls": [
    {
      "id": "CAL019c46b9fc277a7881e3728fea20869b",
      "answered": false,
      "customer_name": "John Doe",
      "customer_phone_number": "+18886757190",
      "direction": "inbound",
      "duration": 36,
      "recording": "https://api.callrail.com/v3/a/.../recording",
      "recording_duration": 36,
      "start_time": "2026-02-10T00:45:19.781-08:00",
      "tracking_phone_number": "+18017846712",
      "voicemail": true
    }
  ]
}

Get Call

GET /callrail/v3/a/{account_id}/calls/{call_id}.json

Update Call

PUT /callrail/v3/a/{account_id}/calls/{call_id}.json
Content-Type: application/json

{
  "customer_name": "John Smith",
  "note": "Follow up scheduled",
  "lead_status": "good_lead",
  "spam": false
}

Updatable Fields:

Call Summary

GET /callrail/v3/a/{account_id}/calls/summary.json

Get aggregated call statistics for a date range.

Query Parameters:

Response:

{
  "start_date": "2026-02-03T00:00:00-0800",
  "end_date": "2026-02-10T23:59:59-0800",
  "time_zone": "Pacific Time (US & Canada)",
  "total_results": {
    "total_calls": 42
  }
}

Call Timeseries

GET /callrail/v3/a/{account_id}/calls/timeseries.json

Get call data over time for charts and graphs.

Response:

{
  "start_date": "2026-02-03T00:00:00-0800",
  "end_date": "2026-02-10T23:59:59-0800",
  "data": [
    {"key": "2026-02-03", "date": "2026-02-03", "total_calls": 5},
    {"key": "2026-02-04", "date": "2026-02-04", "total_calls": 8}
  ]
}

---

Trackers (Tracking Numbers)

List Trackers

GET /callrail/v3/a/{account_id}/trackers.json

Response:

{
  "page": 1,
  "per_page": 100,
  "total_records": 1,
  "trackers": [
    {
      "id": "TRK019c46b9f18174d68bb8d7985260a11f",
      "name": "Google My Business",
      "type": "source",
      "status": "active",
      "destination_number": "+18019234886",
      "tracking_numbers": ["+18017846712"],
      "sms_supported": true,
      "sms_enabled": true,
      "company": {
        "id": "COM019c46b8a26376a9a4f29671dcdd49e9",
        "name": "My Company"
      },
      "source": {"type": "google_my_business"},
      "call_flow": {
        "type": "basic",
        "recording_enabled": true,
        "destination_number": "+18019234886"
      }
    }
  ]
}

Get Tracker

GET /callrail/v3/a/{account_id}/trackers/{tracker_id}.json

---

Tags

List Tags

GET /callrail/v3/a/{account_id}/tags.json

Response:

{
  "page": 1,
  "per_page": 100,
  "total_records": 6,
  "tags": [
    {
      "id": 7886733,
      "name": "Schedule requested",
      "tag_level": "account",
      "color": "orange3",
      "background_color": "gray1",
      "company_id": null,
      "status": "enabled"
    },
    {
      "id": 7886728,
      "name": "Opportunity",
      "tag_level": "company",
      "color": "gray1",
      "company_id": "COM019c46b8a26376a9a4f29671dcdd49e9",
      "status": "enabled"
    }
  ]
}

Create Tag

POST /callrail/v3/a/{account_id}/tags.json
Content-Type: application/json

{
  "name": "New Tag",
  "tag_level": "account",
  "color": "blue1"
}

Tag Levels:

• account - Available to all companies in the account
• company - Specific to a company (requires company_id)

Colors: gray1, blue1, blue2, green1, green2, orange1, orange2, orange3, red1, etc.

Update Tag

PUT /callrail/v3/a/{account_id}/tags/{tag_id}.json
Content-Type: application/json

{
  "name": "Updated Tag Name",
  "color": "green1"
}

Delete Tag

DELETE /callrail/v3/a/{account_id}/tags/{tag_id}.json

---

Users

List Users

GET /callrail/v3/a/{account_id}/users.json

Response:

{
  "page": 1,
  "per_page": 100,
  "total_records": 1,
  "users": [
    {
      "id": "USR019c46b8a0557b2e85e5e1c651452509",
      "email": "user@example.com",
      "first_name": "John",
      "last_name": "Doe",
      "name": "John Doe",
      "role": "admin",
      "accepted": true,
      "created_at": "2026-02-10T03:43:50.798-05:00",
      "companies": [
        {"id": "COM...", "name": "My Company"}
      ]
    }
  ]
}

Get User

GET /callrail/v3/a/{account_id}/users/{user_id}.json

---

Integrations

List Integrations

GET /callrail/v3/a/{account_id}/integrations.json?company_id={company_id}

Note: company_id is required.

---

Notifications

List Notifications

GET /callrail/v3/a/{account_id}/notifications.json

---

Pagination

CallRail uses offset-based pagination:

GET /callrail/v3/a/{account_id}/calls.json?page=2&per_page=50

Response includes:

{
  "page": 2,
  "per_page": 50,
  "total_pages": 10,
  "total_records": 487,
  "calls": [...]
}

Parameters:

• page - Page number (default: 1)
• per_page - Results per page (default: 100, max: 250)

For the calls endpoint, you can also use relative pagination:

GET /callrail/v3/a/{account_id}/calls.json?relative_pagination=true

This returns next_page URL and has_next_page boolean for efficient pagination of large datasets.

Code Examples

JavaScript

const response = await fetch(
  'https://api.maton.ai/callrail/v3/a/{account_id}/calls.json',
  {
    headers: {
      'Authorization': `Bearer ${process.env.MATON_API_KEY}`
    }
  }
);
const data = await response.json();
console.log(data.calls);

Python

import os
import requests

response = requests.get(
    'https://api.maton.ai/callrail/v3/a/{account_id}/calls.json',
    headers={'Authorization': f'Bearer {os.environ["MATON_API_KEY"]}'},
    params={'per_page': 50, 'date_range': 'last_30_days'}
)
data = response.json()
for call in data['calls']:
    print(f"{call['customer_name']}: {call['duration']}s")

Rate Limits

Exceeding limits returns HTTP 429. Implement exponential backoff for retries.

Notes

• Account IDs start with ACC
• Company IDs start with COM
• Call IDs start with CAL
• Tracker IDs start with TRK
• User IDs start with USR
• All endpoints end with .json
• Communication records are retained for 25 months
• Date/time values use ISO 8601 format with timezone
• IMPORTANT: When using curl commands, use curl -g when URLs contain brackets to disable glob parsing
• IMPORTANT: When piping curl output to jq or other commands, environment variables like $MATON_API_KEY may not expand correctly in some shell environments

Error Handling

Troubleshooting: API Key Issues

1. Check that the MATON_API_KEY environment variable is set:

echo $MATON_API_KEY

1. Verify the API key is valid by listing connections:

python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://api.maton.ai/connections')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Troubleshooting: Invalid App Name

1. Ensure your URL path starts with callrail. For example:

• Correct: https://api.maton.ai/callrail/v3/a.json
• Incorrect: https://api.maton.ai/v3/a.json

Resources

• CallRail API Documentation
• CallRail Help Center - API
• CallRail API Rate Limits
• Maton Community
• Maton Support